Refund and Returns Policy

Shipping and Returns

When can I expect to receive my order?

  1. Orders are shipped to Canadian and USA addresses only and are shipped out the next business day. You can select from 2 shipping options in the check-out process.
  2. If you have selected the standard shipping option and live in a major urban centre, you can expect to receive your items in approximately 3 to 8 business days. 
  3. Often, items get back ordered due to limited stock on hand and may take 4 to 8 weeks for delivery.
  4. Please allow a few extra days for delivery to non-major urban centres and rural areas.

How much do I have to pay for Shipping and Handling?

Shipping is priced based on the weight and size of the product(s) ordered. All sales are in Canadian dollars. 

  • Standard delivery (approximately 3-8 business days)

An item I purchased is out of stock. When can I expect to receive my order?

All orders are shipped out the next business day. However, in the event that an item you purchased is out of stock, it will be shipped to you separately upon availability at no additional charge to you (if your order contained more than one item). To obtain information on the status of a back-order, please contact Customer Support at 888-832-6284 or by email

Can I track the delivery status of my order?

We will forward your tracking number after shipping so, please ensure all your personal, email and phone info is correct. 

Can I have an order shipped to an alternate address?

For your convenience, you can have an order shipped to an alternate address. At the first step of the checkout process, after having entered your billing address, you can choose to enter a different shipping address, to which you can expect the delivery of your order.


Online Orders

If you do not receive your product order, product is damaged, spoiled or not to your 100% satisfaction, we will either replace your order or refund your money. We will refund the price of your order within thirty (30) days from the date of cancellation. If you have any concerns or issues with your orders please contact a Customer Service Representative as soon as possible at  888-832-6284 or by email

To return an item by mail in Canada or the USA

To return an item without requesting an exchange, simply place your return in the original packaging and drop it in the mail. As soon as we receive your return, your credit will be processed for the merchandise total and taxes. Original shipping charges are non-refundable.

To exchange an item by mail in Canada or the USA

To exchange an item, simply send it back. You may include your written order for the exchange item or call 888-832-6284 and a representative will take your order for the exchange item. Your credit card will be billed for the exchanged item, then a credit for the returned merchandise and any taxes will be issued when your return is received.

Our Commitment to You

We are committed to providing our customers with quality products and trust you will be completely satisfied with every purchase you make through our online service. Our products are guaranteed for one full year from date of purchase.

We will gladly replace a product that is due to a quality issue on our end. If a refund is requested, we do require an original copy of the receipt showing the date of purchase.